Privacy Policy

Digital Planet Creative LLC

Updated: 2026.
 

This Privacy Policy explains what information Digital Planet Creative LLC ("Digital Planet," "we," "us" or "our") collects, how we use it, who we share it with, and the choices you have. It applies to www.digitalplanetcreative.com (the "Site"), our proposals, invoices, booking tools and communications, and every service we provide, including web design and development, hosting, SEO, digital advertising, social media management, branding, custom graphics, consulting and AI integrations (together, the "Services").

By using the Site or the Services, you agree to this Privacy Policy and to our Terms & Conditions. If you do not agree, please do not use the Site or the Services.
 

1. Who We Are
Digital Planet Creative LLC is a marketing, advertising and web development agency based in McKinney, Texas. For any privacy question or request, contact us at:
• Email: Randy@DigitalPlanetCreative.com
• Phone: 469.215.1617
• Mail: Digital Planet Creative LLC, 6841 Virginia Pkwy #103, Box180, McKinney, TX 75071

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2. Information We Collect
Information you give us
• Contact and inquiry details: your name, business name, email, phone number, website and anything you type into a contact form, booking request, email, text or message.
• Project information: goals, content, copy, photos, logos, videos, brand assets, product details, customer lists and other materials you send us for a project.
• Account access: logins, passwords, admin invitations and access to your domain, hosting, website, email, analytics, advertising, social media, payment and other third-party accounts.
• Billing information: billing name and address, business details, payment history and invoice records. Card and bank details are entered into and stored by our third-party payment processors. We do not store full card numbers on our own systems.
• Agreement records: signed proposals, approvals, change requests, feedback, revision requests and other written communications.
Information we collect automatically
When you visit the Site, open our emails or interact with our proposals and booking pages, we and our service providers may automatically collect:
• IP address, approximate location, browser type, device type and operating system
• Pages viewed, links clicked, time on site, referring website and search terms
• Date and time stamps of visits, form submissions, approvals, document views and payments
• Cookie identifiers, pixel and tag data, and similar tracking information
Information from other sources
We may receive information about you from advertising and social platforms, analytics tools, booking and scheduling tools, payment processors, referral partners, publicly available business sources (such as your website, Google Business Profile or social pages), and fraud prevention or identity verification services.
 

3. How We Use Your Information
We use information to:
• Respond to inquiries, schedule calls and prepare proposals and quotes
• Deliver, manage and support the Services, including building sites, running ads, managing hosting and producing reports
• Send invoices, process payments, manage autopay and collect past-due balances
• Communicate with you about projects, billing, updates, security and changes to our policies
• Send marketing messages, where allowed by law (you can opt out at any time)
• Measure, analyze and improve the Site, our Services and our marketing
• Verify identity and prevent fraud, scams, chargeback abuse, impersonation, spam and unauthorized access
• Keep accurate records of agreements, approvals, deliverables and communications so we can enforce our Terms & Conditions, respond to payment disputes and protect our legal rights
• Comply with laws, court orders, subpoenas and other legal obligations
 

4. Fraud Prevention, Disputes and Recordkeeping
We keep records to protect our business and our honest clients from fraud and abuse. These records can include signed proposals, email and text approvals, IP addresses and timestamps tied to approvals, logins and payments, file delivery records, project activity logs, revision history and correspondence.
If you file a chargeback or payment dispute, or if we believe a payment, identity or request is fraudulent, you agree that we may share these records with the payment processor, card network, bank, collection agency, our legal and financial advisors, and law enforcement as needed to respond to the dispute, recover amounts owed or report suspected fraud.
We may decline or stop working with anyone we reasonably believe is providing false information, using stolen payment methods, impersonating another person or business, or abusing our Services.
 

5. How We Share Information
We do not sell your personal information for money. We share information only as described here:
• Service providers. Companies that help us run the business, such as website and hosting platforms (including Wix), email and file storage providers, scheduling tools (including Google Calendar), analytics providers (including Google Analytics and Google Tag Manager), payment processors, accounting software, project management tools, AI tools and contractors working on your project. They may use your information only to provide services to us.
• Platforms you ask us to work in. When we manage your website, ads, social media, domain, hosting or other accounts, information is processed within those platforms under their own terms and privacy policies.
• Payment and dispute handling. Payment processors, banks and card networks, including to respond to chargebacks and disputes as described in Section 4.
• Legal and safety reasons. When we believe disclosure is needed to comply with law or legal process, enforce our agreements, collect amounts owed, investigate fraud or security issues, or protect the rights, property or safety of Digital Planet, our clients or others.
• Business transfers. If we are involved in a merger, acquisition, sale of assets, financing or similar transaction, information may be transferred as part of that deal.
• With your permission. In any other case where you ask us or agree to share it.
 

6. Cookies, Pixels and Analytics
The Site uses cookies, tags and similar technologies to keep the Site working, understand how visitors use it, and measure and improve our marketing. These may include tools from Wix, Google (including Google Analytics and Google Tag Manager), Meta, Microsoft and other advertising or analytics providers. Some of these providers may use the data to show you ads on other websites and apps.
You can control cookies through your browser settings, and you can opt out of many interest-based ads through your device settings, the Google Ads Settings page, Meta ad preferences, and industry tools such as the Digital Advertising Alliance opt-out page. Blocking cookies may affect how parts of the Site work. Where applicable law requires it, we will treat recognized opt-out preference signals, such as Global Privacy Control, as a request to opt out of targeted advertising.
 

7. Account Logins and Credentials
When you give us access to your accounts, we use it only to perform the work you hired us for. We store credentials in secure tools, limit access to the people doing the work, and do not share them except with service providers or contractors who need them for your project.
You remain the owner of your accounts and are responsible for keeping your own record of logins. We strongly recommend changing passwords and removing our access when a project or service ends. We are not responsible for activity in your accounts after our work ends or after you share access with other people.
 

8. Data We Handle for Our Clients
Some Services involve information about our clients' own customers and website visitors, such as form submissions, booking requests, call recordings, chat transcripts, email lists and ad audience data. When we handle that information, we act as a service provider on our client's behalf, and the client's own privacy policy controls how it is used. If you are a customer of one of our clients and have a question about your information, please contact that business directly. Our clients are responsible for having proper privacy notices and getting any consents required for their websites, ads, call recording, texting, AI tools and email marketing.
 

9. AI Tools
We use AI tools in our own work and build AI features for clients, such as AI phone answering, website chat and automated lead follow-up. Information you provide may be processed by these tools to create content, analyze data or deliver those features. Where the provider offers it, we use business settings that do not allow the provider to train its models on your confidential information. AI output can be wrong or incomplete, so important information should always be reviewed by a person.
 

10. Calls, Texts and Emails
We may record or transcribe calls and meetings for quality, training, recordkeeping and project accuracy, and we will tell you when a call is being recorded where the law requires it. If you give us your phone number, you agree that we may contact you by call or text about your inquiry, project, account and billing. Message and data rates may apply. You can opt out of marketing texts by replying STOP and out of marketing emails by using the unsubscribe link. We may still send you messages about active projects, invoices and account security.
 

11. How Long We Keep Information
We keep information for as long as we need it for the purposes in this policy, including:
• Inquiries that do not become projects: up to 2 years
• Project files and materials: for the length of the project and up to 1 year after it ends, unless you have an active hosting or care plan
• Account credentials: until the work requiring them ends, after which we delete them from our records
• Contracts, approvals, invoices, payment and dispute records: at least 7 years, or longer if needed for tax, legal, collection or dispute purposes
We may keep information longer when needed to resolve disputes, collect amounts owed, prevent fraud, enforce our agreements or comply with law.
 

12. Security
We use reasonable administrative, technical and physical safeguards to protect information. No website, platform, storage system or transmission over the internet is completely secure, so we cannot guarantee absolute security. If we learn of a security incident that affects your personal information, we will notify you as required by law.
You are responsible for keeping your own devices, email and account passwords secure, and for telling us right away if you believe your information or access has been compromised.
 

13. Your Choices and Rights
Depending on where you live, you may have the right to:
• Ask what personal information we have about you and get a copy
• Ask us to correct inaccurate information
• Ask us to delete your information
• Opt out of marketing messages, targeted advertising, or the sale of personal information as defined by applicable law
• Appeal a decision we make about your request
To make a request, email Randy@DigitalPlanetCreative.com with the subject line "Privacy Request." We will need to verify your identity before acting on it, and we may ask for information that matches what we already have. An authorized agent may submit a request for you with proof of authority. If we deny your request, you can appeal by replying to our decision, and we will respond within the time the law allows. We will not discriminate against you for exercising your privacy rights.
We may deny or limit a request where the law allows, including where we need the information to complete a transaction, collect amounts owed, respond to a chargeback or legal claim, prevent fraud, or meet our legal and recordkeeping obligations.
 

14. Children
The Site and Services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.
 

15. Third-Party Links and Platforms
The Site and our work may link to or use third-party websites, platforms and tools. We are not responsible for their privacy practices, security or content. Please review their policies before giving them information.
 

16. Visitors Outside the United States
We are based in the United States and our service providers may process information in the United States and other countries. By using the Site or Services, you understand that your information may be transferred to and processed in the United States, where privacy laws may differ from those where you live.
 

17. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page and, for significant changes, we may notify active clients by email. Continued use of the Site or Services after an update means you accept the updated policy.
 

18. Contact Us
Questions, requests or concerns about this Privacy Policy can go to:
Digital Planet Creative LLC 6841 Virginia Pkwy #103, Box180, McKinney, TX 75071 Randy@DigitalPlanetCreative.com 469.215.1617